Hotel Policies

Children: While the Colony Palms Hotel welcomes guests of all ages, the hotel caters to an adult experience in terms of entertainment and culture. The Colony Palms provides a very intimate setting and backdrop that is not always ideal for children of certain ages. We ask that all parents carefully monitor their children so as not to affect the experience of our other guests. No pool toys of any kind are allowed inside or around the pool.

We warmly welcome dogs – a $100 fee will apply per stay. Dogs must be reserved prior to arrival in a room featuring a patio. Dogs must be under 40 pounds.

Check-in time is 4pm and check-out is 12pm.

All cancellations must be made 72 hours in advance.

Please be advised that a credit card is required at check-in. A hold will be placed on your credit card at check-in to guarantee all incidental room expenses. This hold can be up to $250.00 and will be released at the end of your stay. Please note that debit cards are not recommended for use since this hold will freeze funds in the checking account.